Blogpost original airdate: Saturday, October 20, 2007
A Story Of Unparalleled Customer Service. In Your Face Walgreens.
I had been getting the living piss beat out of me for about 9 and a half hours. A customer interrupted the filling of another's prescription to ask if we had a product called "air." I shit you not. If there is a company out there that is dumb enough to name a product "air," I don't want to know about it and will happily blow off anyone wanting to buy it. Then the phone rings. This is the unedited beginning of the conversation:
Me: Thank you for calling corpo-pharmacy, may I help you?
Dumbass: IS THERE A (name of corpo pharmacy chain here) OFF THE LAWRENCE EXPRESSWAY??
Here is a summary of my thoughts over the next two seconds:
Well hello to you too.
There is one highway in this little town. Its name isn't Lawrence.
The nearest city that is big enough to name its highways would be at least 80 miles away.
There is no guarantee that is the city this person is talking about.
Fuck this guy.
"Yeah, you take the first exit after the big overpass, make a right at the light, and it's in the strip center with the McDonalds. " Is what I said. Or something like that. I don't remember exactly, as it was a totally random set of directions for a city that existed only in my mind. If I had been given the name of a real city maybe I would have done better.
The sound the dumbass made before he hung up the phone was something like..."hhhuuurroookk"
I immediately felt bad. What if I just steered some prissy-ass white boy into the ghetto and a carjacking? What if he was trying to get a prescription filled for a kid who didn't know Daddy was both extremely dumb and extremely rude? Crap. Maybe this time the Drugmonkey had gone too far.
Another call about 10 minutes later. "YEAH, I'M AT THE COUNTER HERE AND THIS PHARMACIST SAYS THEY DON'T HAVE MY INSURANCE ON FILE."
He found it. The dumbass fucking found it. I think the key was my mentioning of the McDonalds. "Take a right and look for the McDonalds" just might work in any situation really. I wondered if Burger King might be the key to getting the guy's insurance card to work.
I suppose I could use Google to find out where the Lawrence Expressway is, but at this point I really don't want to know. I also don't want to know where you can buy air.
I hate all people.
3 comments:
Santa Clara, California
When I was a tech during college, I worked with a pharmacist with a great sense of humor who also got tired of the stupidity of the average person.
Anytime anyone would interrupt him to ask where the toilet paper or anything else that was obviously not in the pharmacy, he'd stop what he was doing and tell them "it's in Aisle 16 down on the right". There were only 14 aisles in the store. :)
If someone recognized that he was a busy professional and waited patiently until he acknowledged them, however, he'd direct them to whatever they were looking for.
Ayr :)
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